September 24, 2016

Qualfon to expand operations in Guyana

Qualfon, a leading global business process outsourcing (BPO) provider in Guyana has plans to expand its operations/investment in Guyana.

Minister within Social Protection Ministry Keith Scott

Minister within Social Protection Ministry Keith Scott

According to the company, it is pleased with the type of business climate that currently exists.
Minister within Social Protection Ministry Keith Scott, after a tour of the operations at Sparendaam, East Coast Demerara disclosed that the company intends to expand.
The minister said Qualfon is agreeable to obeying the laws of Guyana: “I’ve given them the assurance that government is prepared to work along with them and assist them wherever necessary.”
Minister Scott opined that the employees seemed satisfied, stating that this may be as a result of training received, adequate working conditions, and well positioned work stations.
“It augurs well for the employment of young Guyanese for us, as well as a government because our intention is to encourage employment and get employment for them where possible and assist where training is required,” Minister Scott added.
The recent visit to Qualfon is as a result of an invitation, and interactions among himself, his team and Qualfon officials went well, Minister Scott explained.
Qualfon is a global provider of contact centre, back-office, and BPO services. It offers a full suite of customer lifecycle services including sales, customer care, technical support, and retention programmes, and are experienced at operating large client programmes across multiple geographies.
In March 2015, the company opened its multimillion-dollar call centre at Providence, East Bank Demerara with the promise to create 6000 jobs over a five-year period.

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